Clear answers before you purchase
Everything you need to know about our digital products, access, software requirements, licensing and customer support.
Products and software
Are your products physical or digital?+
All Business Mind products are digital. No physical item will be packaged or shipped.
Do I need Canva Pro?+
Most Canva-compatible products work with a free Canva account. Every product page states the exact requirement before purchase.
Can I customise the templates?+
Yes. Editable products are designed so you can change text, colours, images and other stated elements in the compatible software.
Which devices can I use?+
You can open access instructions on a current phone, tablet or computer. Editing is usually easiest on a desktop browser, and device compatibility also depends on Canva or the software named on the product page.
Delivery and support
How will I receive my purchase?+
After Paddle confirms successful payment, we email an order confirmation and access instructions. Delivery may include a PDF containing a private template or download link.
What should I do if I cannot access my purchase?+
Check the email used at checkout and your spam or junk folder. If access still has not arrived, contact support@businessmind.store with your Paddle order reference.
How quickly does customer support respond?+
Within two business days. Including your order reference and a screenshot can help us assist you faster.
Can I request a refund?+
Yes. Customers may request a refund within 14 calendar days of the transaction date. Submit the request through Paddle using the link in your confirmation email or at paddle.net.
Licence and platform
Can I use the templates for my business?+
Yes. You may customise the templates and use exported finished designs for your own personal or business purposes, subject to the Licence Agreement.
Can I resell the templates?+
No. You may not resell, redistribute, share, sublicense or create competing template products from the original editable files.
Can I share the files with another person?+
No. Editable template links and source files are licensed to the purchaser and must not be shared. Another person or business needing editable access should purchase its own licence.